Configuration Guides

Install ForsetiDesk on Windows, configure your first users, categories, and SLA targets, and submit your first ticket in under 30 minutes.

Master ticket workflows, SLA enforcement, QA review, custom fields, canned responses, time tracking, ticket linking, and email-to-ticket inbound.

Build a Configuration Management Database with CI relationships, topology views, dependency validation, maintenance windows, CI groups, and service SLA tracking.

Set up your parts catalog, stock locations, barcode scanning, batch receive and transfer operations, ticket parts integration, and spend reporting.

Build self-service catalog items with the visual form builder, configure multi-step approval chains, and design fulfillment workflows with the workflow designer.

Raise STANDARD, NORMAL, and EMERGENCY change requests, manage CAB approvals, link affected assets and tickets, preview CI impact, and track outcomes.

Deploy the iOS and Android field tech app, handle self-signed TLS certificates, configure push notifications, and set up MDM enterprise deployment.

Set up HTTPS with Let's Encrypt or self-signed certs, configure LDAP/AD SSO, session timeout, audit logging, backup and restore, and harden your installation.