DOCUMENTATION Β· v1.17.0

Configuration Guides

Step-by-step guides for deploying, configuring, and getting the most out of every ForsetiDesk module.

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Core Β· Free
Getting Started
Install ForsetiDesk on Windows, configure your first users, categories, and SLA targets, and submit your first ticket in under 30 minutes.
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Pro
Ticket Management
Master ticket workflows, SLA enforcement, QA review, custom fields, canned responses, time tracking, ticket linking, and email-to-ticket inbound.
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Enterprise
CMDB
Build a Configuration Management Database with CI relationships, topology views, dependency validation, maintenance windows, CI groups, and service SLA tracking.
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Business
Parts Inventory
Set up your parts catalog, stock locations, barcode scanning, batch receive and transfer operations, ticket parts integration, and spend reporting.
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Business / Enterprise
Service Catalog
Build self-service catalog items with the visual form builder, configure multi-step approval chains, and design fulfillment workflows with the workflow designer.
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Business
Change Management
Raise STANDARD, NORMAL, and EMERGENCY change requests, manage CAB approvals, link affected assets and tickets, preview CI impact, and track outcomes.
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Pro
Mobile App
Deploy the iOS and Android field tech app, handle self-signed TLS certificates, configure push notifications, and set up MDM enterprise deployment.
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All Tiers
Security & Administration
Set up HTTPS with Let's Encrypt or self-signed certs, configure LDAP/AD SSO, session timeout, audit logging, backup and restore, and harden your installation.
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Full User Manual

The complete reference for every ForsetiDesk feature β€” all 34 sections in one document. Covers every screen, setting, and workflow in detail.

Read the Manual