Self-hosted ITSM platform with ticketing, CMDB, asset management, parts inventory, and mobile apps. Your data. Your server. Your rules.
Self-hosted · Windows native · iOS & Android · ITIL-aligned · No cloud dependency
Features
Built from the ground up for Windows environments. No Docker, no cloud dependencies — just a clean installer and you're running.
Full lifecycle from creation through QA-verified closure. Custom numbering, 5-level categories, priority levels, SLA tracking, canned responses, internal notes, email-to-ticket, ticket merging and linking.
10 CI relationship types, 5 CI classes, 4 visualization modes — network topology, dependency tree, relationship table, and service map. Change impact preview, dependency validation, maintenance windows, and CI groups. Enterprise.
Full lifecycle tracking from ORDERED through DISPOSED. Location hierarchy with rack elevation diagrams, barcode/QR scanning, CSV import/export, end user assignment, and ticket linking.
Spare parts catalog with barcode scanning, stock locations (warehouse, tech truck, vehicle), batch receive/transfer/count, ticket consumption with cost tracking, reorder alerts, and CSV import/export.
ITIL-aligned change requests with multi-level approval workflows, risk/impact scoring, change calendar (day/week/month/agenda), CMDB impact preview, and linked tickets and assets.
Known Error Database, Root Cause Analysis with 5 methods, problem-to-incident linking, root cause CI linking to CMDB, and trend identification.
Configurable request forms with dynamic fields, sequential multi-level approval chains, fulfillment tracking, SLA per catalog item, and self-service portal for end users.
iOS and Android apps with 5-tab layout. Ticket management, asset scanning, parts inventory with barcode scanner, knowledge base, push notifications, org scoping, and dark/light themes.
Customizable dashboard with drag-and-drop widgets. CMDB health, inventory alerts, ticket KPIs, SLA compliance, parts spend reports by tech/category/item. Export to CSV, Excel, JSON. PowerBI API.
Event-triggered workflow engine with condition/action builders. 35+ webhook events with HMAC signatures and retry logic. Recurring tickets on custom schedules. Automation for tickets, assets, changes, and problems.
JWT auth with 12-hour expiry, bcrypt hashing, 12-character password complexity, account lockout, Content Security Policy, rate limiting, LDAP/AD SSO, and full audit logging. Self-hosted means your data never leaves your network.
One-click Inno Setup installer with PostgreSQL auto-detection. Runs as a Windows service via NSSM. Let's Encrypt TLS with auto-renewal. Electron desktop app. No Docker, no cloud, no phone-home.
Early Access
ForsetiDesk is available now. Join the waitlist for launch pricing and release updates.
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Pricing
Annual license. Self-hosted on your infrastructure. No phone-home, no cloud dependency, no surprise bills.
Where Issues Find Resolution
The Story
In Norse mythology, Forseti presides in Glitnir — the hall of gold and silver — where every dispute is heard and every ruling is just. No issue goes unresolved. No case is left behind.
ForsetiDesk puts that power in your hands. You set the rules. Your team executes. Every ticket opened is a dispute waiting for resolution — and your organization is the court that delivers it.
Built by Niles Technology Group LLC — a systems engineering firm specializing in telecom, hardware, software, and infrastructure.
Documentation
Step-by-step guides for deploying and configuring every ForsetiDesk module.